COVID-19 SERVICE UPDATES

Please note we are currently experiencing delays with our standard delivery service and deliveries are temporarily delayed by up to 5 days or more. Express deliveries remain affected too. We apologize for any inconvenience.


Dear Valued Customers,

Your well-being and that of our employees is our number one priority. In response to the latest developments surrounding the corona virus, we have temporarily closed our retail stores nationwide as of March 21st, and restarted operations with optimal support with fully complying with social distancing and local regulations, until further notice and we’re implementing a plan to support our teams during this time.

The regulated appointment system to follow maximally is a difficult decision for any business to make, but we believe it is the right thing to do for our cycling community and general visitors.

We will continue to work closely with our teams and public health officials throughout the country on the best way to navigate the days and weeks ahead, and will share information with you as we move forward together.

To ease any uncertainties we have pulled together a list of Frequently Asked Questions which should hopefully ease any concerns:

 

CYCLING BOUTIQUE EXPERIENCE CENTER

FOR CYCLING STORE SUPPORT - IS CYCLING BOUTIQUE EXPERIENCE CENTER STILL OPEN?

Your local Cycling Boutique Experience Center & Store - India's best cycling store is now reopen. In the meantime, customers are still able to access and place orders via our main online store - www.cyclingboutique.in, and we will continue to provide support via our Customer Service team.

ORDERS & DELIVERY

IS MY DELIVERY SAFE?

All of our carriers are taking necessary precautions and have therefore introduced contactless deliveries, meaning there will be no direct contact with the driver. To ensure further safety to you and our drivers (where it exists), we will also be using the safe place locations

 

FOR BENGALURU, INDIA - MY CLICK & COLLECT ORDER IS IN CYCLING BOUTIQUE EXPERIENCE CENTER WHICH IS NOW OPENED?

Your Click & Collect parcel is safe and with us. We will get in touch with you as soon as we are ready for delivery via the Experience Center and will allow you to come and collect your C&C parcel from 10am to 6pm on the working days.

FOR BENGALURU, INDIA - MY CLICK & COLLECT ORDER HAS BEEN PLACED BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL, WHAT SHOULD I DO?

It is likely that our courier team is waiting for the safest opportunity to deliver it to your local address. Should this be the case, we will get in touch with you as soon as we restart our nation-wider inbound shipment arrivals happens to let you know when your order will be ready to collect. If you are still uncertain please do not hesitate to Contact us

Thank you for your understanding and patience during this unprecedented time. We look forward to welcoming you back to our stores as soon as we are able to reopen.

We wish you and your families the very best.

 

The CYCLING BOUTIQUE Team

 

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