Marketplace Products - Availability & Shipping

Unlike many other e-commerce players, Cycling Boutique owns and supplies majority of inventory in our ready-to-ship stock. A minor section of Cycling Boutique carry Products that belong to Cycling Boutique's "Market Place" product category, that are catalogued, sourced and supplied by third-party manufacturers and distributors around the world. We ensure the best possible delivery of Marketplace products to you at the fastest speed possible. In case of products running out of stock or non-availability, we will be informing customers about the same promptly and will be refunded the amount paid towards shopping for this product.

At any given stage of ordering you may check the product's real-time stock and shipping availability, by calling us on +919538949110  --or-- Email us at  support@cyclingboutique.in 

 Need to track your orders? - You can do it here

Free Shipping & Returns

At Cycling Boutique, we do depend on Third-party standard courier companies in India for moving the ordered products across to customers. The shipping charges include packaging, handling, transport costs, etc. Our company incur relatively higher shipping costs as we only use the best in class courier companies that can be depended upon with reliable tracking and handling experiences. In such cases, charging a nominal delivery charge helps us offset logistics costs at the same time keeping the highest International standards in offering a top-notch online shopping experience for all our customers.

For total order values of Rs 1,800 or more, Cycling Boutique offers free shipping within India on products that are: Lightweight or smaller in size in volumetric weight. On all orders that are not meeting this criterion, a nominal additional shipping charge will be levied will be applied for shipments in accordance with the shipping charges levied by our courier partners. This additional shipping charge will be communicated to the customer before the shipment is initiated.

All Overweight and large volumetric weight products (large box packaging), attracts higher shipping costs from shipping companies, will be attracting an additional shipping charge which will be communicated before we ship the products to the customers. Examples of heavyweight products are Bicycles, Indoor Trainers, Home Trainer Desk, Home Trainer Add-on Accessories, Liquid products, Toolboxes, Air Pumps, Repair and Display Stands, and many others. Examples of large volumetric weight products are Non-folding tires, Bicycles, Air Pumps, Repair Stands, Indoor Trainers, Training Matts, Cranksets, Suspension Forks, Helmets, Shoes, Handlebars, Rims, Wheels, Non-Folding Tires, Trainer Mats,  etc to name a few.

*Kindly note that the order value is calculated after applying any applicable offers or discounts etc. if applicable.

We ship free all over India through our dedicated and personalized shipping channels that are reliable and secure. Shipping cartons are well protected to reach products in mint conditions. We rely on courier companies' responsibilities post-shipment for efficient and safe handling of shipments, which are beyond our control until the shipment reaches the end customer. As these are third-party courier companies we request your patience and kind understanding while the courier companies handles and reaches you the shipment.

What are delivery charges?
Delivery charge varies with different locations in India.

Packages are usually dispatched within 48hrs after receipt of payment and are shipped via couriers we will provide you with a link to track your package online as soon as the consignment leaves our shipping centres.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Prompt delivery

You can, upon confirmation of your order on the site CyclingBoutique.in, view, download and print your invoice from the "Your Account" section "History and details of your orders." Orders are usually processed on the day of the transaction, and at the latest within 48hours after confirmation of payment.

Regarding shipping, we deal with the best services providers so that you receive your goods on time. Once your goods are shipped, you will receive detailed information via EMail indicating the tracking number of your package. Once the goods are dispatched from our warehouses, the indicative delivery time by the carrier is 2-7 days (working days) in India. The products are delivered to the address you specify on the order form, only in India (Indian states and union territories).

The parcel will be delivered against signature or no signature, according to the value of your order and the level of service used. You are responsible for checking the condition of the packaging of the goods upon delivery and report any damage to the carrier on the delivery, and CyclingBoutique (support@cyclingboutique.in), within a maximum of three working days.

Returns Policy 

We all loves to try and buy products we love. We understand this as being cyclists. So we made easy terms to understand and enjoy shopping hasse-free. Please ensure you understand the products well when shopping, and feel free to use our expert support to clear up any technical questions. Packaging and shipping e-commerce shipping is an expensive and resource-intensive task, payment gateways applying charges for orders, be it a cancelled or non-cancelled order, along with the GST charges applied on those services. Once the shipment is dispached, it goes through loss of time and resources for multiple parties. So we must avoid all kinds of potential errors of ordering incorrect products.

Some of the products in our collections are returnable within the practical return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, is defective, or is different from their description on the product detail page on cyclingboutique. In.

After receiving the products, If you see any manufacturing defects, please report to us immediately, within a period of SEVEN (7) DAYS after product delivery, with a valid reason for a product return adhering to the manufacturer's warranty policies. Please note that you may have to bear return shipping costs and initiate the return shipment from your behalf with proper packaging and return of shipment received using the most reliable courier companies, addressing our shipping return center in Bengaluru, Karnataka, India.

We'll need to initiate all product returns only after we've received a return approval.

Once the item is duly returned to the manufacturer or representative distributor, or us upon satisfactory inspection and resolution of any applicable warranty policies by the manufacturers, we will be offering a replacement of the product or an equal amount of store credit as per guidance by the manufacturer of returned product. 

The following shall not be eligible for a return or replacement - 

• Damages due to misuse of product;
• Incidental damage due to malfunctioning of product;
• A consumable item that has been used, washed, or installed;
• Product that is returned without all original packaging, price tags, and accessories, including the product box, manufacturer's packaging, if any, and all other items originally included with the product(s) delivered;

Return will be processed only if: 

• it is determined that the product was not damaged while in your possession;
• the product is not different from what was shipped to you;
• the product is returned in original condition (with brand’s/manufacturer's box, all tags intact, user manual, warranty card, and all the accessories therein).
• Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of the product ordered or faulty product ordered.
• Products not qualified as "non-returnable" or "non-cacellable" cannot be returned - e.g., Bicycles, Home Trainers, Mudguards, Large size shipments, etc. However, in the unlikely event of a damaged, defective, or wrong item being delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the product’s damage or defect before issuing a refund/replacement. We reserve the right to pick up the product to verify the damage or weakness in the product before issuing a refund/replacement.
• Products may be eligible for replacement only if the same seller has the same item in stock. 
• A single exchange per product is applicable.
• All promotional items (if applicable) must be returned with the shipment, if received, along with the original purchase order.
• If the replacement request is placed and the seller has a different product in stock, a store credit will be issued to you. 
• To know about the Return window for orders, please contact our customer care via email/messaging. 
•  Suppose customers misuse the return policy by excessively returning, canceling, or not accepting the orders placed. In that case, Cycling Boutique reserves the right to warn, suspend, block, and terminate such customer accounts as necessary.
• Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within seven days of the delivery of the product.
• Original shipping charges paid by the customer for the initial order are non-refundable, as the shipping expenses are already paid to reach the product to the customer.
• A return may involve all or part of the same order (see details on partial returns and charges, including a discount in our Terms and Conditions ). 
• The customer will bear all return expenses towards the return packaging/shipping/insurance costs.
• The customer may have to initiate and arrange the shipment from their location if Cycling Boutique doesn’t have an accessible courier in the customer’s location for the reverse pickup of the shipment.
• Customers must use only well-reputed couriers with proper tracking facilities to return products. We suggest that you keep the shipments to secure the return shipments.
• The customer will be solely responsible for the return shipment and its return to us in the original condition. Any loss or theft of shipment during transit will need to be addressed by the customer with the couriers. If products or packaging is found damaged at the time of delivery, we reserve the right to void the return as the returned damaged product will not be eligible for refund/store credit.
• The customer must retain any proof of return, which implies that the items be returned by registered mail or default by any other means giving a specific date to this email and the ability to follow the shipment tracking. The return tracking details must be communicated to us soon after initiating the return.
• Once the return shipment is received in our return center, and the consignment is duly examined and approved by the supplier of the returned product and us, the order cancellation will be approved. Once the product reaches us, the process usually takes 7 to 14 working days to get approval from various parties, including payment gateway/banks/third-party suppliers/manufacturers, etc. An approved, successful cancellation that duly adheres to the return conditions will result in an equivalent store credit to the customer can be used to purchase other products for online shopping via www.cyclingboutique.in

NON-QUALIFIED PRODUCTS FOR RETURN: The following categories are not qualified for Returned or Exchanged: All products of large volume shipments, Bicycles, Home Trainers, Rims, Wheels, Floor Pumps, Frame Kits, Forks/Suspensions, Repair Stands, Bicycle Internal Components, Car Racks, Triathlon Suits, Inner Wears, Masks, Nutrition items, Bike Transport Bags, Sunglasses, Mudguards, Fluids, etc.

To initiate the return, please send us detailed photographs/videos of the product showing all sides and the packaging via email / WhatsApp. Once we approve the return, you will receive more instructions to start the return process.

Order Cancellation Policy:
Cancellations are only possible if we have not yet started processing the order. All approved successful cancellations which duly adheres to the return conditions will result in an equivalent store credit that can be used to purchase other products for online shopping via www.cyclingboutique.in

Secure payment

CyclingBoutique engages with you to ensure the confidentiality of personal information that you provide on the site. This means:

• Nature of the data collected on the site
• Protection of personal data
• Security of transactions
• Compliance with the Data Protection Act

Secure payment

When it comes to Online Shopping payments, CyclingBoutique makes you Enjoy World-Class Shopping with our 100% Secure and Failsafe Payment Gateway systems. We care about your security and we built our world-class online shopping mall using the World's best and state of the art payment systems.

We accept All Credit Cards, Debit Cards, Net Banking, Cash Cards, Phone Banking and Paypal.

• Net Banking

We accept All Major Indian Bank Net-Banking accounts in any of the following banks/divisions:

• Debit Cards:

We accept payments from any Visa - Electron and Plus, MasterCard - Maestro and Cirrus debit card that has been issued by any bank.

	We Accept All MasterCard Debit Cards

We Accept All Visa Debit Cards

• Credit Cards:

We process All Major International and Indian Credit Cards.

	American Express
	Diners Club International
	JCB Cards
	VISA
	MasterCard

ATM cum Debit Cards

We extends our payment to all ATM cum Debit Cardholders from any of the following banks:

Mobile Payments:

We help you pay using mobile phones. Even customers who do not hold a Credit Card or a Debit Card can now purchase and pay easily.

Easy Cash Card Payment Options:

Internationally Certified Security standards

Cycling Boutique uses best in class payment gateways that have achieved the new PCI DSS 1.1 Standards of Compliance, which makes it one of the most secure payment gateways in the world. authorized and verified by VeriSign, the world's best and most trust worthy Net Authentication Agency.

Nature of the data collected on the site

To process your order, we need to memorize some of the parameters that we have received from your computer: we need to know who you are and what products you are buying. We need it to use cookies, cookies are programs used in this single goal: remember the time of your visit, your identity (your username and password) and the contents of your basket. Once your shopping is complete, this information is automatically deleted our "cookies" are those that are called "cookies volatile."

Protection of personal data

As a commercial site, we collect a number of information needed to process orders. We treat all information with the utmost confidentiality. Automated processing of personal information on the site is fully under the applicable laws of the land.

Security of transactions

Payment by credit card or debit card is processed through our payment gateway, known for its reliability in terms of transactions. The transaction is between you and the payment gateway is encrypted (SSL). You can check that you are doing a transaction in a secure mode. Simply check the display of the security icon at the bottom right of your browser (key lock). Bank information you provide is encrypted on your own computer, never circulate on the Internet.

No information about your banking data is stored or transiting in CyclingBoutique, all transaction is between you and the secure payment gateway provided by well-known banks.

Compliance with India and International regulations

For any clarifications on data collection or security, you can reach us by sending an email to the following address: CyclingBoutique, customer service at - support@cyclingboutique.in